Return Policy

RETURN POLICY

RETURN STEP-BY-STEP GUIDE

Please read carefully all five steps for a successful return.

1. RETURNS

We offer a 30-day money-back guarantee on all orders that are unopened and unused. To initiate a return, please contact us at customerservice@nourished3.com within 30 days of receiving your order. Include your order number, the items you wish to return, and the reason for your return. Our team will provide you with the next steps.



2. EXAMPLE

__________________________________

Send to: customerservice@nourished3.com
Subject line: Return Request – Order #XXXX

Email template:

Dear Nourished3 Team,

I would like to request a return for the following item(s) from Order #XXXX:

[Item(s) to be returned]

Reason for return:

[Please briefly explain the reason for your return]

I confirm that all item(s) are unused, unopened, and still in their original packaging.

I understand that opened or used products are not eligible for a refund.

Tracking number:

[Insert tracking number here]

Thank you,
[Your Full Name]
[Order Number]

__________________________________


3. AFTER APPROVAL

When your return is approved, we will notify you via email and await the returned product. We only accept returns within the EU.

4. TO RETURN, DO THIS

1. Please pack the items securely in a shipping box, ideally the same one you received them in. Ensure they’re well-protected so they arrive safely at our warehouse and remain in resellable condition.


2. Send via a trackable shipping method so we can track the shipment.

3. Return address:


Emirat H&F
(NOURISHED3 Return Order number: ..)
Egerländer Straße 12
86316 Friedberg
Germany


4. Include a paper with the following information in your box: full name, email address, order number.

5. Email customerservice@nourished3.com notifying us of your return. Please include your order number and tracking information in the email.


5. REFUND

Once your return is received, we will email you to confirm receipt of the returned item and conduct a final check to ensure the product is unopened and unused. If previously agreed upon via email, the product will not go through a separate check. If the returned products are approved, we will refund the amount for the returned product(s) value.

5. SUBSCRIPTION CANCELATION

When you choose the subscription option, you agree to receive at least two shipments before canceling.

This means:

  • Your first order is placed when you start your subscription.
  • Your second order will be processed according to your selected delivery schedule.
  • After two completed shipments, you can cancel your subscription at any time from your customer portal.

Until two subscription orders have been completed, your plan is considered part of the minimum subscription commitment and cannot be canceled early.

This policy helps us keep subscription pricing and benefits available for customers who commit to ongoing use.



Thank you for shopping with us!

Nourished3 Team