Faqs

GENERAL QUESTIONS

NO ANIMAL TESTING - Does Nourished3 test on animals?

None of our products are tested on animals.

GLUTEN FREE - Are your products gluten free?

Yes!

FRAGRANCE FREE - Do your products contain fragrance?

None of our products contain fragrance, except for the Clarify & Brighten Face Mask. The Mask contains less than 0.10% fragrance, just a subtle hint to balance the natural scent of sulfur within the mask. It has a very soft lavender coconut scent.

VEGAN - Are your products vegan?

Yes!

We love animals! We don't support animal testing.

SHIPPING & RETURN QUESTIONS

SHIPPING COST - How much does shipping cost?

You can see exactly which countries we ship to if you enter your shipping information on our check-out page. You can also see what the shipping cost will be during the checkout process. Any German order +35€ will be free shipping. Any EU orders +115€ will be free shipping.

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”). Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

SHIPPING METHOD - How will my order be shipped?

We offer a full DHL service. The shipping method depends on your destination

These options are listed at check out. Please note that expedited shipping options are available for Monday through Friday delivery, excluding holidays. 

All shipping options are secure with tracking.

You can track your order by clicking here. If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse. Most orders are fulfilled within one to three business days, except during holidays.

SHIPPING DESTINATION - Where do we ship to?

Estonia, Cyprus, Montenegro, Kosovo, Albania, Ukraine, Armenia, Bosnia & Herzegovina, North Macedonia, Switzerland, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ireland, United Kingdom, Bahrain, China, Hong Kong SAR, India, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates,
Morocco, South Africa, Egypt, Australia, New Zealand, Brazil

RETURN POLICY - What is your return policy?

Returns
We will gladly accept returns on unopened / unused orders placed within 14 days on orders from nourished3.eu

Please send us your order # and your reason for returning to customerservice@nourished3.com, and we’ll get back to you. When you return is approved, we will wait for the returned product. We only accept returns within EU.

Refunds
Once your return is received, we’ll send you an email to notify you that we have received your returned item, and we will have a last check on the product if the refund is applicable. If before already agreed via email the product will not go trhough a separate check. 

To start your return please do this.
1.) Pack up the items in a shipping box, the best would be the same box as received.
2.) Please include the following information with your return:
3.) Full Name, Email address, Order number.


Please send an email to customerservice@nourished3.com notifying us of your return. Please include your order confirmation number. 

Return address

EMIRAT
c/o NOURISHED3
Siemensstraße.8
Halle 3
85221 Dachau

CUSTOMS - Do I have to pay cutoms and tax?

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

TRACKING - Can I track my package?

All our shipping methods are trackable. You will receive a tracking number when your order is beeing send out. You can track your order by clicking here. If tracking is not available yet, it will become available once your order has been fulfilled at our warehouse. Most orders are fulfilled within one to three business days, except during holidays.

PAYMENTS QUESTIONS

SECURITY - Is shopping on Nourished3.com secure?

We understand how important security is to you. Credit card and order data is encrypted and secure. The platform we are hosted on is Level 1 PCI compliant and uses 256-bit SSL certificated to keep order details secure (you’ll see that the shopping cart switches from http to https to show you it’s secure). This is an advanced consumer online security technique. You can be assured that your order will be placed safely and securely.

PAYMENT METHOD - What forms of payment do you accept?

We accept the following.

American Express
Visa
Mastercard
Apple Pay
Google Pay
PayPal
Klarna

ORDER QUESTIONS

LOST PACKAGE - What should I do if my order is missing or something is wrong?

Please send an email to customerservice@nourished3.com with your order number and we will get back to you ASAP.

CANCELATION - Can I modify or cancel my order?

Orders submitted on nourished3.eu process and ship very quickly.

We will do our best to modify an existing order if you email us at customerservice@nourished3.com but we offer no guarantee that your order will be canceled or modified.

So sorry for any inconvenience this may cause.