Shipping Policy

 

WHERE DO WE SHIP?

Our fulfillment center is located in Germany, allowing us to ship to most destinations worldwide. To check if we deliver to your location, simply enter your shipping address at checkout. Shipping rates will be displayed during the checkout process.

We offer free shipping as follows:

  • Germany: on orders over €40

  • Austria & United Kingdom: on orders over €60

  • Rest of Europe: on orders over €110

ORDER CONFIRMATION & TRACKING

Once your order is placed, you’ll receive a confirmation email. Please note that our fulfillment center is closed on weekends, so orders are typically processed within 1 business day.

As soon as your order is packed and handed to the courier, you’ll receive a shipping confirmation email with tracking details so you can monitor your delivery.

SHIPPING METHODS

We work with reliable shipping partners, including:

  • German Warenpost

  • DHL Standard Post

  • DHL Premium

  • DHL Express

For international deliveries, especially outside Europe, please allow for potential customs-related delays.

DELIVERY TIMES

  • Germany & Austria: 1–3 business days

  • Rest of Europe: 3–10 business days

  • Outside of Europe: 15–25 business days (depending on customs and local carriers)

MISSING OR DELAYED PACKAGE?

If your package hasn’t arrived, we understand how frustrating that can be. Once your order has shipped, the delivery is handled by DHL or your local postal service.

If you experience issues:

HAVEN’T RECEIVED YOUR PACKAGE YET?

We understand how frustrating it can be when your eagerly awaited package doesn't arrive on time. Rest assured, once your order leaves our fulfillment center, it is entrusted to the capable hands of DHL, our trusted shipping partner.

Please note that from the moment the package departs our warehouse until it reaches your destination, it is entirely managed by DHL. If you’re experiencing any issues with delivery, we kindly ask you to first reach out to your local DHL hotline or post office. They will be able to assist you in locating your package and provide the most up-to-date delivery status. Be sure to have your tracking number on hand for a faster resolution.

If you need further support or have shipping-related concerns, our dedicated customer service team is here to help. Simply email us at customerservice@nourished3.com, and we’ll respond promptly.
You can also contact DHL directly via this link:
https://www.dhl.com/de-en/home/customer-service.html

At Nourished3, we recognize that unexpected situations can arise during the shipping process. That’s why we offer optional Route Shipping Protection to safeguard your order against potential issues such as lost, stolen, or damaged packages.

If you have not received your order, and you purchased Route Protection, and it’s been 30 days since shipping, please take the following steps:

Important: Claims must be filed within 30 days of the last tracking update.
If your claim is approved, Route will repurchase your order at no additional cost, so you don’t have to worry.

We sincerely appreciate your patience and understanding, and we're committed to ensuring your order reaches you safely.

CUSTOMS & TAXES

As the customer, you are responsible for any customs fees, taxes, tariffs, or duties (collectively referred to as "Fees") imposed by your local government.

Fees may be calculated based on:

  • Country of origin of the merchandise

  • Product classification

  • Total order value

  • VAT rates in your country

For EU customers, VAT is applied at checkout according to your shipping destination.

We are legally required to declare the full order value and cannot accommodate requests to reduce the declared value or mark shipments as gifts. Please contact your local customs office for more details if needed.

LOST PACKAGE POLICY

We aim to be fully transparent. If your package is marked as delivered but hasn’t arrived, please note the following:

  • Without Route Protection, Nourished3 cannot guarantee a refund or replacement for lost packages

  • With Route, you're covered — simply file your claim within 30 days via https://claims.route.com

Each case will be reviewed individually, and while we always strive to find the best solution, we strongly recommend adding Route at checkout to ensure full protection.

Please also note: we are not responsible for packages lost after delivery (e.g. if left at your doorstep). For secure delivery, always track your shipment and consider adding shipping protection.

OUR RESPONSIBILITY FOR LOST PACKAGES

As a start-up, we want to be transparent about our limitations when it comes to lost packages. Please understand that we cannot be held responsible for packages that do not arrive, even if the tracking status indicates delivery.

However, if you have purchased Route Shipping Protection, you are fully covered. You will be eligible to file a claim and receive a refund or replacement if the package is confirmed lost. We strongly encourage all customers to add Route at checkout for a seamless and stress-free resolution process.

In the unfortunate event of a lost package, we are committed to reviewing each case individually. While we cannot guarantee reimbursement or replacement in every situation, we will carefully assess the circumstances and do our utmost to find a fair and supportive solution—especially if the package was lost while in the hands of DHL.

To minimize the risk of lost packages:

  • We highly recommend purchasing Route Protection at checkout

  • This provides peace of mind and makes the claims process simple and efficient

  • Please note that Nourished3 cannot be held responsible for packages that are lost after being marked as delivered or left at your doorstep

We understand how important safe delivery is, and we encourage you to take any necessary precautions (e.g. secure delivery location, signature on delivery, etc.).

We truly appreciate your understanding and continued support as a valued customer.
If you have any questions or concerns, don’t hesitate to reach out to us at customerservice@nourished3.com — our team is here to assist you and ensure the best possible experience.