Shipping, Returns & Refund
HOW MUCH DOES SHIPPING COST?
FREE shipping for German STANDARD shipping option.
€5-€19 for International STANDARD & ECO STANDARD shipping option (varies depending on your location)
€10-€35 for International EXPRESS shipping option (varies depending on your location)
HOW WILL MY ORDER BE SHIPPED?
Standard international shipping will be offered via DHL Premium and DHL Eco.
DHL STANDARD to Germany (1-2 days)
DHL STANDARD International (3-8 days)
DHL ECO STANDARD International (8-35 days)
*Depending on where you live, you will have the option of choosing either standard shipping via DHL STANDARD or ECO STANDARD.
Expedited International Shipping will be offered via DHL EXPRESS.
DHL EXPRESS International (2-3 days)
These options are listed at check out. Please note that expedited shipping options are available from Monday through Friday delivery, excluding holidays.
All shipping options are secure with tracking.
WHERE DO WE SHIP TO?
- Czech Republic
- United Kindgom
- New Zealand
- Hong Kong
- Saudi Arabia
- United Arab Emirates
(Note: If you are in the US or Canada, please switch region to "US & CANADA")
YOUR PACKAGE NEVER ARRIVED?
Please note that from the moment the package leaves our fulfillment center it is then fully in the hand of DHL. The responsibility of the package gets fully hand over to DHL. Please call your domestic DHL hotline and ask about your tracking number.
We are not responsible for packages that eventually have never arrived even though the tracking shows that the package was delivered.
We are also not responsible for packages that get lost in the hands of DHL. If this is the case we will start an investigation and try our best to find a solution.
Nourished3 is also not responsible for packages that get lost in front of the door. Please keep your eyes open through COVID as the packages don't have to be signed for security reasons of the post man.
Please be aware that the shipping time might be effected due to COVID 19. This is nothing we can change on our side. Please stay patient. Please read here if your domestic country is affected with the shipping.
DO I HAVE TO PAY CUSTOMS AND TAX?
Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).
Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process
WHAT IS YOUR RETURN POLICY?
We will gladly accept returns on unopened / unused orders placed within 14 days. We only accept returns for items purchased through nourished3.eu.
If you purchased a Nourished3 item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards and limited-edition merchandise are final sale and ineligible for returns.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To start your return please do this.
Pack up the items in a shipping box.
Please include the following information with your return:
Full Name, Email address, Order number.
Please send an email to firstname.lastname@example.org notifying us of your return. Please include your order confirmation number.
To return your product, mail your product to:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Please contact email@example.com with any questions!