Shipping Policy

Where do we ship?
We ship to EUROPE, ASIA, AFRICA, OCEANIA, SOUTH AMERICA.

 

Check if your country is listed:
Estonia, Cyprus, Montenegro, Kosovo, Albania, Ukraine, Armenia, Bosnia & Herzegovina, North Macedonia, Switzerland, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Ireland, United Kingdom, Bahrain, China, Hong Kong SAR, India, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Lebanon, Malaysia, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, United Arab Emirates,
Morocco, South Africa, Egypt, Australia, New Zealand, Brazil

 

You can see exactly which countries we ship to if you enter your shipping information on our check-out page. You can also see what the shipping cost will be during the checkout process. Any German order +35€ will be free shipping. Any EU orders +115€ will be free shipping.

 

How will I know my order was confirmed and will be shipped?
You will receive a email confirmation of your order within a few minutes and a separate email with tracking info once your order has shipped.

What is the method of shipping?
We use German Post, DHL Eco, DHL Premium, DHL Express for all orders. Please allow time for customs delays when shipping to countries outside Germany. Expedited EU and International shipping will be offered via DHL Express with an additional cost.

How long will shipping take?
Please allow 2-3 business days to process your order in Germany & 2-8 business days for shipping within EU and 7-35 days for shipments outside EU. Please contact customerservice@nourished3.com with any shipping related questions regarding your order.

Currently, international orders may experience some delays due to COVID-19. It is highly suggested that international customers. If you have not received your order, and it shipped 35 days ago, please contact our customer service team here for further assistance. 

 

Your package never arrived?
Please note that from the moment the package leaves our fulfillment center it is then fully in the hand of DHL. The responsibility of the package gets fully hand over to DHL. Please call your domestic DHL hotline and ask about your tracking number.

We are not responsible for packages that eventually have never arrived, even though the tracking shows that the package was delivered.

We are also not responsible for packages that get lost in the hands of DHL. If this is the case, we will start an investigation and try our best to find a solution. Nourished3 is also not responsible for packages that get lost in front of the door. Please keep your eyes open through COVID, as the packages don't have to be signed for security reasons of the post man.

Please be aware that the shipping time might be affected due to COVID-19. This is nothing we can change on our side. Please stay patient. Please read here if your domestic country is impacted with the shipping.

https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html