Shipping Policy

WHERE DO WE SHIP TO?

We ship to EUROPE, ASIA, AFRICA, OCEANIA & SOUTH AMERICA.

See which countries we ship to when you enter your shipping information on our check-out page. You can also see what the shipping cost will be during the checkout process.

All German orders over €35 will have free shipping.
All EU orders over €80 will have free shipping.

HOW WILL I KNOW IF MY ORDER WAS CONFIRMED AND WILL BE SHIPPED?

You will receive an email confirmation of your order within a few minutes and a separate email with tracking information once your order has shipped.

WHAT IS THE SHIPPING METHOD?

We use German Post, German Post International, DHL Economy, DHL Premium, DHL Express for all orders.

Please allow some time for customs delays when shipping to countries outside Germany. 

Expedited EU and rest-of-world shipping will be offered via DHL Express with an additional cost.

HOW LONG WILL SHIPPING TAKE?

Please allow 2-3 business days to process your order in Germany and 2-10 business days for shipping within EU and 7-35 days for shipments outside the EU. 

Please contact customerservice@nourished3.com with any shipping related questions regarding your order.

Currently, international orders may experience some delays due to COVID-19. It is highly suggested that international customers, if you have not received your order, and it shipped 35 days ago, please contact our customer service team here for further assistance. 


YOUR PACKAGE NEVER ARRIVED?

Please note that from the moment the package leaves our fulfillment center, until it arrives at your destination it is fully handed over to DHL. Please call your domestic DHL hotline or your domestic post office to check for your order in case of issues. Please provide your tracking number.


ATTENTION:

We are not responsible for packages that eventually have never arrived, even though the tracking shows that the package was delivered. You can contact us, and we will treat each case individually and decide if we can reimburse or send you another order.

We are also not responsible for packages that get lost in the hands of DHL. If this is the case, we will start an investigation and try our best to find a solution. Nourished3 is also not responsible for packages that get lost in front of the door. Please keep your eyes open through COVID-19, as the packages don't have to be signed for security reasons of the post man.

Please be aware that the shipping time might be affected due to COVID-19. This is nothing we can change on our side. Please stay patient. Please read here if your domestic country is impacted with the shipping.

https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html

DO I HAVE TO PAY CUSTOMS AND TAX?

Please note that customers are responsible for any and all customs fees, taxes, tariffs or duties levied by their respective government (the “Fees”).

Please note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

The Fees are typically determined based on a combination of factors that may include:
* The merchandise's country of origin or manufacture
* The merchandise classification, using a system adopted by the countries that we ship to
* VAT rates are set by the country to which the order is shipping
* Select countries will be able to view the total amount of applicable fees, duties and tax/VAT for your order during the checkout process

You can always reach out to us on customerservice@nourished3.com